About the job
The Namibia Chamber of Commerce and Industry (NCCI) is looking for an experienced Manager: Branch Coordination and Membership.
This full-time position is based at Head Office in Windhoek, with regular national travel, and reports to the Chief Executive Officer. It is offered on a 5-year fixed-term contract, with renewal linked to performance.
Purpose of the Job
The Manager: Branch Coordination and Membership is responsible for the Chamber’s national branch network and membership base, including branch re-activation, membership growth and retention, member services and the Information & Networking line of service, as well as leading a dispersed team that delivers a consistent, valuable and responsive Chamber to members in every region.
Key Functions (KPAs)
- Branch re-activation and coordination – designing and rolling out a re-activation plan for each region, with budgets, targets, common standards and activity calendars, and monitoring branch delivery against plan.
- Membership growth and retention – growing membership across national corporates, SMEs, micro-enterprises and business associations, managing the tiered membership model and driving renewals.
- Membership data and revenue – maintaining a verified member database, reconciled monthly with Finance, and taking ownership of the membership and branch revenue targets.
- Member services and networking – overseeing the Member Help Desk, the digital branch portal and member directory, branch forums and “Where is the money?” sector events.
- Stakeholder representation – representing the NCCI with regional councils and regional and local Government offices, and communicating policy changes to members promptly.
- People leadership and reporting – leading, coaching and performance-managing the Officer: Enterprise & SME Development, the Officer: Corporate Coverage and branch staff in Ongwediva, Rundu, Keetmanshoop and Walvis Bay, with monthly reporting to the CEO and quarterly reporting to the Board.
Education
Degree in Business Administration, Commerce, Marketing, Development Studies or a qualification in a related field.
Experience
Minimum of 10 years’ relevant experience, including at least 3 years at management level. Experience with CRM or membership systems will be highly advantageous.
Key Requirements
- Proven track record in membership or client-base growth, retention and service delivery.
- Experience leading dispersed teams and multi-site operations.
- Familiarity with SME and corporate relationship management.
Additional Requirements
- Willingness to travel nationally.
- A postgraduate qualification or management development programme will be an added advantage.
Application deadline: COB 17 November 2026.
Only shortlisted candidates will be contacted.